Terms of service

Repairs

Repairs

We appreciate you loving our products as much as we do. Therefore we offer free repair services on certain products. Please kindly contact us first and send us a photo of your repair products along with reasons. We will let you know if a repair can be offered.

Once your product repair is offered, please kindly mail it to us along with your contact info and address. So we can ship them back to you free after it's been repaired! May take up to 2-4 weeks.

Some may require materials to be repaired, in this case we will give you a quotation first and will only repair once you agree to it.

Shipping Detail

Monkey Bow

No.18 Xingshan Road, Lane 48, Floor 4-1, Neihu District, Taipei, Taiwan

(02)8791-2203

 

Damaged/Defective

All of our hair accessories are 90% handmade, therefore it may lead to slight size/color differences. Unless the hair clip is not functioning, other reasons will not be considered as defective.

Colors: Products may show in differently on each devices.

Components: All are hand-crafted, may have slight imperfection or hot glue.

Size: May have 1-2cm difference in sizes

 

Please note to dry up your accessories after each use to prevent from tarnishing, discoloring or oxidized.